Help & Frequently Asked Questions
We welcome your questions and feedback. Feel free to contact us by phone, email, or live chat. For the fastest answer, read our frequently asked questions below.
Click on the links below to quickly jump to the topic:
Orderingview all | close all
Beau-coup accepts the following credit cards: Visa, MasterCard, American Express and Discover. We also accept personal checks. All orders paid for by personal checks will not ship until payment has been received and the check cleared.
All prices listed on our Beau-coup's website are quoted in US Dollars.
All orders shipped to destinations within the state of California are charged 8.75% sales tax. Orders shipped to destinations outside the state of California will not be charged sales tax.
Orders can be placed over the phone by calling Beau-coup's toll free number 877-988-2328. One of our friendly and helpful customer care representatives can assist you with your order. For customers located outside the United States, please call our local number +1-650-967-3700. Our customer care representatives are available to assist you Monday–Friday (7:00am – 5:00pm PT).
Beau-coup does not send a printed catalog in the mail. Please note that we update our site weekly with new items, so for the newest selection available, our website is the best place to look.
We do not offer samples at this time. Many of our products are sold with low or no minimum order requirements. If you are not satisfied with your order, you may return it with no stocking fee.
International Ordersview all | close all
Beau-coup welcomes international orders. We ship everywhere UPS delivers. If you are an international customer and wish to contact our customer service department, please call our local number +1-650-967-3700. Our customer care representatives are available to assist you Monday - Friday (7:00am – 5:00pm PST). Please click here to read more about international orders.
For orders shipped to destinations outside of the United States, Beau-coup is not responsible for any duties, taxes and brokerage fees associated with the shipment. Furthermore, Beau-coup is not knowledgeable about country-specific import regulations and will not be responsible for fees/damages associated with noncompliance. We strongly encourage you to research all country-specific facts, information and regulations prior to placing an order. Click here to learn more about country-specific regulations that may affect your international shipment.
Shipping & Fulfillmentview all | close all
To check on the status on your order, please visit the order status page. You will be asked to enter the order number and billing email address to retrieve the status of your order. You may also call us at 877-988-2328 or email us at firstname.lastname@example.org. Please include your name and order number in the email. We will respond to email inquiries within 2 business days.
We offer flat rate shipping to locations within the contiguous United States. You may choose from Standard, 3-Day, 2-Day and 1-Day services. Shipping rates are based on the pre-tax merchandise total. For orders shipping to Alaska, Hawaii, U.S. territories or international destinations, shipping rates can be calculated during checkout. We are unable to ship to P.O. Boxes, or APO/AFO address at this time. Click here for shipping rates.
Once your order has been processed and is ready to ship, you will receive and email containing UPS tracking number(s) which will allow you track your order on the UPS website (www.ups.com). Some items ship separately and you may receive multiple emails with more than one tracking number. You may also check the status of your order on our order status page. You will need your order number and billing email address ready.
Each product on our website has a specific processing time. Processing times do not include shipping transit time. After adding a product to your shopping cart, you may enter your delivery zip code to calculate a delivery date. You may select an expedited shipping method during checkout if needed. Processing and transit days are counted as business days, and do not include weekends and holidays.
Returns, Changes & Cancellationsview all | close all
We want you to have a great shopping experience with us so in case you are not 100% satisfied with your purchase, we have made returning products QUICK and EASY! You may return (most) products for a full merchandise refund (see below for restrictions).
Returns must be processed within 30 days after delivery. We will issue a credit within 14 days after we receive the return package. You may use any shipping method, but all returns must have an RMA (Return Materials Authorization) number. Click here to start processing your return. If you use our pre-paid UPS return label, we will credit you for the return merchandise, less $8.95 for shipping. Please send products back in their original form and packaging. We reserve the right to reject any returns that do not meet these conditions.
Please note that some products are not eligible for return. These include: personalized, edible, perishable, and special order items. Cake toppers, ribbon as well as plants are considered special order items and cannot be returned.
Our online return policy does not apply to orders being returned from locations outside of the United States or APO/FPO locations. Non-US customers, please contact customer service to obtain an RMA number (Return Materials Authorization) within 30 days after delivery.
All claims for damaged, defective or missing product(s) must be filed with Beau-coup within 7 business days of receiving your order. Please call our customer service department at 877-988-2328 or +1-650-967-3700 for international customers to initiate a claim.
Beau-coup is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier. However we will be happy to assist you in filing a claim with the appropriate party. UPS claims may take up to 8 business days to process. Please keep all products in their original packaging until the claim is settled.
Once your order is placed, it is immediately released for processing and shipment. Although we will do our best to accomodate changes and cancellations, we cannot guarantee that they can be made once the order has been placed. Please contact customer service at 1-877-988-2328 with any inquiries regarding changes or cancellations as soon as possible. Cancelation fees may apply.
Special Services & Programsview all | close all
Yes! Please click here to learn more about joining our Affiliate Program.
Beau-coup is committed to protecting the privacy of our customers and using information responsibly. Please be assured that Beau-coup respects your privacy. Any personally identifiable information we collect from you is used to help us communicate with you and is never sold or disclosed to outside third parties.
This site uses a secure socket layer (SSL) certified by Thawte to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.
All information we collect through our website is used solely to process transactions for commercial purposes. Contact information (email address, telephone number, address, etc.) from the order form is used to send your orders and information about our company to you. Your contact information is also used to get in touch with you, when necessary, regarding your order. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) will be used only for billing purposes and are not stored.
About Beau-coup Favorsview all | close all
Beau-coup customer service representatives are available to assist you Monday – Friday (7:00am – 5:00pm PST). Please call our toll free number at 877-988-2328 to speak to one of our helpful customer service representatives, or click "live chat" during business hours. If you are calling from outside the United States, please call our local number +1-650-967-3700. You can also email us at email@example.com. We will respond to all email inquiries within 2 business days..
Beau-coup office is located at: 335 E. Middlefield Road, Mountain View, CA 94043
We do not have a retail storefront and cannot make sales in person. Orders can only be taken online and shipped from our warehouses.
Contacting Beau-coup Favors, Inc.view all | close all
We would love to hear from you! We are constantly trying to improve our customers' experiences and would greatly appreciate any feedback you can provide, both good and bad. Please email firstname.lastname@example.org.
We are constantly looking for unique products to add to our selection. Vendors who are interested in submitting product samples to Beau-coup for consideration are encouraged to email product images and pricing information to email@example.com.
For partnership opportunities with Beau-coup, please email firstname.lastname@example.org.
Please contact our dedicated customer service team for additional assistance.
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