Help & Frequently Asked Questions

What are my payment options?

Beau-coup accepts Visa, MasterCard, American Express and Discover credit card payments. We also accept personal checks. All orders paid for by personal checks will not ship until payment has been received and the check cleared. To pay by cashiers checks and money orders, please call our Customer Service at +1-650-967-3700. Our customer care representatives are available to assist you Monday–Friday (7:00 am–5:30 pm PST).

What is the currency for all prices?

All prices listed on our Beau-coup's website are quoted in US Dollars.

Will I be charged sales tax?

All orders shipped to destinations within the state of California are charged 9.25% sales tax. Orders shipped to destinations outside the state of California will not be charged sales tax.

Can I order by phone?

Orders can be placed over the phone by calling Beau-coup's toll free number 877-988-2328. One of our friendly and helpful customer care representatives can assist you with your order. For customers located outside the United States, please call our local number +1-650-967-3700. Our customer care representatives are available to assist you Monday–Friday (7:00 am–5:30 pm PST).

Do you have a printed catalog?

We do not have a printed catalog. Our entire product listing can be found on our website.

Do you offer samples?

We work hard to provide detailed product descriptions and clear product images but understand that you may still wish to order samples. Personalized products as well as some products sold in sets are not available for purchase as a sample. Products which are available for purchase as a sample have a sample purchase button on its product page. Sample orders will be charged the unit price of the product plus shipping and handling. Please call us at 877-988-2328 with any questions about specific products.

Do products come assembled?

Many of our products come with packaging options included. However, unless specified, products do not come pre-assembled. Please read the product description provided on the product page for details.

Do you offer special promotions?

We offer special promotions on our website. You can see all current promotions on our promotions page. You can also sign up for our newsletter for exclusive deals. Or ask our customer service team about our low price guarantee.

Will I receive an email confirmation for my order?

You will receive an email confirmation shortly after placing your order. Please review your order details carefully and contact customer service immediately if you wish to make any changes. Once your order has been processed and is ready to be shipped from our facility, you will receive a second email containing UPS delivery and tracking information. Order and shipping confirmation emails are sent to the shipping email address.

Do you ship internationally?

Beau-coup welcomes international orders. We ship everywhere UPS delivers. If you are an international customer and wish to contact our customer service department, please call our local number +1-650-967-3700. Our customer care representatives are available to assist you Monday - Friday (7:00 am - 5:30 pm PST). Please click here to read more about international orders.

What is your policy regarding duties, taxes and brokerage fees?

For orders shipped to destinations outside of the United States, Beau-coup is not responsible for any duties, taxes and brokerage fees associated with the shipment. Furthermore, Beau-coup is not knowledgeable about country-specific import regulations and will not be responsible for fees/damages associated with noncompliance. We strongly encourage you to research all country-specific facts, information and regulations prior to placing an order. Click here to learn more about country-specific regulations that may affect your international shipment.

How do I check on the status of my order?

To check on the status on your order, please visit the order status page. You will be asked to enter the order number and billing email address to retrieve the status of your order. You may also call us at 877-988-2328 or email us at orders@beau-coup.com. Please include your name and order number in the email. We will respond to email inquiries within 2 business days.

What are my shipping options?

We offer flat rate shipping to locations within the contiguous United States. You may choose from Standard, 3-Day, 2-Day and 1-Day services. Shipping rates are based on the pre-tax merchandise total. For orders shipping to Alaska, Hawaii, U.S. territories or international destinations, shipping rates can be calculated during checkout. We are unable to ship to P.O. Boxes, or APO/AFO address at this time. Click here for shipping rates.

Will I receive a shipment confirmation?

Once your order has been processed and is ready to ship, you will receive and email containing UPS tracking number(s) which will allow you track your order on the UPS website (www.ups.com). Some items ship separately and you may receive multiple emails with more than one tracking number. You may also check the status of your order on our order status page. You will need your order number and billing email address ready.

How long does it take to receive my order?

Each product on our website has a specific processing time. Processing times do not include shipping transit time. Example: a product with a 1-3 business day processing time, if ordered on Monday with 2nd Day Air shipping, will arrive on Thursday at the earliest and no later than the following Monday. You may select a shipping method during checkout. Please note that weekends and holidays do not count as business days.

Can I rush my order?

We will do our best to ensure that your order ships in time for your event. Rush service for some personalized items is offered at a nominal fee. We also offer UPS 1 Business Day, 2 Business Day and 3 Business Day expedited shipping services (3-day service is only available within the 48 contiguous states). Please call customer service at 877-988-2328 for specific inquiries.

What is your return policy?

We want you to have a great shopping experience with us so in case you are not 100% satisfied with your purchase, we have made returning products FREE and EASY! You may return (most) products to us for a full merchandise refund (see below for restrictions) and we'll pay for shipping within the United States*. Click here to follow a few quick steps to processing your return online.

Returns must be processed within 30 days after delivery. We will issue a credit within 14 days after we receive the return package. Please send products back in their original form and packaging. We reserve the right to reject any returns that do not meet these conditions.

Please note that some products are not eligible for return. These include: personalized, edible, perishable, sample, clearance and special order items. Handmade sachets, and ribbon as well as plants are considered special order items and cannot be returned.

* Our Free and Easy Returns policy does not apply to orders being returned from International locations (locations outside of the United States) and APO/FPO locations, or orders placed on www.beaucoupribbon.com. International customers, please contact customer service to obtain an RMA number (Return Materials Authorization) within 30 days after delivery.

What do I do with damaged, defective or missing products?

All claims for damaged, defective or missing product(s) must be filed with Beau-coup within 7 business days of receiving your order. Please call our customer service department at 877-988-2328 or +1-650-967-3700 for international customers to initiate a claim.

Beau-coup is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier. However we will be happy to assist you in filing a claim with the appropriate party. Please keep all products in their original packaging until the claim is settled.

How do I change or cancel my order?

You may change or cancel your order at no additional cost as long as the order has not been processed. Cancelation fees may apply. Please contact customer service at 877-988-2328 for specific inquiries.

Does Beau-coup have an affiliate program?

Yes! Please click here to learn more about joining our Affiliate Program.

Does Beau-coup wholesale?

Beau-coup does not offer wholesale pricing. However we do work with event planners and other vendors through our commission based affiliate program, click here to learn more about how to work with us.

What is Beau-coup's privacy policy?

Beau-coup is committed to protecting the privacy of our customers and using information responsibly. Please be assured that Beau-coup respects your privacy. Any personally identifiable information we collect from you is used to help us communicate with you and is never sold or disclosed to outside third parties.

By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in our privacy policy. We may from time to time update this policy. We will post any changes to our policy on our security and privacy policy page so that you are always aware of what information we collect and how we use that information.

How does Beau-coup safeguard my information?

This site uses a secure socket layer (SSL) certified by Thawte to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

How does Beau-coup use my personal information?

All information we collect through our website is used solely to process transactions for commercial purposes. Contact information (email address, telephone number, address, etc.) from the order form is used to send your orders and information about our company to you. Your contact information is also used to get in touch with you, when necessary, regarding your order. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) will be used only for billing purposes and are not stored.

What are Beau-coup's hours of operation?

Beau-coup customer service representatives are available to assist you Monday – Friday (7:00am – 5:30pm PST). Please call our toll free number at 877-988-2328 to speak to one of our helpful customer service representatives. If you are calling from outside the United States, please call our local number +1-650-967-3700. You can also email us at info@beau-coup.com. We will respond to all email inquiries within 2 business days.

Where is Beau-coup located?

Beau-coup office is located at: 335 E. Middlefield Road, Mountain View, CA 94043

We do not have a retail storefront and cannot make sales in person. Orders can only be taken online and shipped from our warehouses.

How do I provide general feedback?

We would love to hear from you! We are constantly trying to improve our customers' experiences and would greatly appreciate any feedback you can provide, both good and bad. Please email feedback@beau-coup.com.

I am a vendor, how do I submit a product for review?

We are constantly looking for unique products to add to our selection. Vendors who are interested in submitting product samples to Beau-coup for consideration are encouraged to email product images and pricing information to merchandising@beau-coup.com.

I am with the press, who do I contact?

For press inquiries, please contact Winnie Ying at 650-314-7341 or email winnie@beau-coup.com.

Who do I contact about partnership opportunities?

For partnership opportunities with Beau-coup, please email bizdev@beau-coup.com.

I have a general question. Who do I contact?

For general inquiries, please contact customer service at 877-977-2328 or email info@beau-coup.com.