I recently made a purchase for my sister's baby shower. The product selection and prices were unbeatable in comparison to all the other companies I found (both online and offline) and the ordering process couldn't be easier.
Most impressive was the customer service I received. I have worked in numerous call centers over the years (for small business and Fortune 500 companies) and I have nothing but the best to say about the staff at Beaucoup. From when I had to revise my order, to when I was billed incorrectly by UPS for duty, the reps I spoke with were helpful, polite, and went out of their way to help me. They volunteered their name and direct telephone numbers, and returned my calls when promised.
Although this may seem both simple and logical, this level of service is surprisingly rare to come by and a welcome treat. Thank you all for everything. I will not only be a repeat customer but will recommend you to everyone I know as well!
I recently purchased favors
for my daughter's bridal shower from your company. I found the favors
on the internet, but wanted to check the feasibility of ordering
the favors in a different color. I called the number listed on your
site and spoke to one of your representatives, Winnie Ying.
Winnie was not only very helpful-she went the extra distance to
check on the possibility of ordering my favors in a different color
and helped me determine the correct shipping method to insure that
the favors would arrive in time for the shower.
I manage a support center at a local community college, so I know
how critical it is in business to not only meet but exceed a customer's
expections. Winnie provided me with that kind of experience. She
was very accommodating, added a personal note with my orders, and
then helped me again when I needed to order extra items after the
shower.
I know that this is all part of her job, but I wanted you to know
how much I appreciated her excellent service.
Sincerely,
Barb, Des Plaines, Iowa
Hi Polly,
I want to share with you how pleasant it has been for me to work with your
employee Gina. I have had several questions and changes made to my order.
She has been accommodating, accurate, efficient and most of all polite.
It is so rare to get this level of service nowadays. If your company
recognizes quality performance, I sure feel Gina should be considered for
that recognition. I plan to continue to be a customer of beau-coup.com
because of the great treatment I received from Gina.
Thank you,
Patty Barker, Carlton, Washington
Dear Amy, Gina and Linda...and also others who may have helped me,
You all are GREAT! I'm certain you'll know who I am if I just say "I am the pain". In case you have more than one pain as a customer, I am Andrea Livelsberger, Order # 58781.
Thank you, thank you for THEE most wonderful service and kindness! You are a wonderful staff! That on top of each product I received being of super quality makes me want to have parties just so I can call you! I will pass your company name along and I will personally order from you again and again. The next time(s) I hope not to be in a rush...this elopement has been a whirlwind...but FUN.
With kindest regards,
Andrea Livelsberger, Harrisburg, Pennsylvania
Dear BeauCoup,
I must say this ~~ Of all the vendors we have worked with in the planning of my daughter's wedding in June (and there have been many!), BeauCoup has outshined all the others with impeccable service. The first draw is your incredible website detailing your products with exceptional photography and description, followed by your immediate attention to order confirmation detail, complete customer understanding of when my order will ship, complete tracking information by item as to when each item will be received, incredibly fast delivery times for personalized items, and last but certainly not least, BeauCoup's perfection in packaging. I am amazed, and will purchase from BeauCoup over and over again!! Thank you for that during such a time crunch period, where it seems everything is needed yesterday no matter how much you pre plan!! Thank you for making this Mother of the Bride's job quite a bit easier and so much less stressful!
Christine, Carrollton, Virginia
Dear Shay,
Once again, I was amazed with the speed of your delivery. The bridal shower was a great success and everyone loved the bridal bags and sugar hearts. I will definitely be ordering more from you. Thanks again!
Cheers,
Yasmin, Selangor, Malaysia
“May I take this opportunity to commend your sales agent, Amanda. I placed my first order with Beau Coup this evening and it was my good fortune to be assisted by Amanda. Rarely – if ever – does a business offer this kind of customer service – outstanding! Please extend my appreciation to Amanda for being helpful and efficient.”
Thank you,
Jackie Vibbert, Teterboro, New Jersey
Dear Gina,
"I just wanted to write and tell you what exceptional service I received from
Alexis with Beau-Coup. I made a mistake when selecting shipping on my order and Alexis contacted me immediately to get it corrected and get my order processed. She was very polite and professional and took care of the problem quickly."
I was a little worried about receiving my order in time for my event, so I emailed info@beau-coup.com yesterday with a request for an order status update. Because of the urgency of my question, I decided around lunch time today to also email Alexis. She replied to me with the information I needed within about an hour of my email, again polite and professional. I have never received such prompt and helpful service when dealing with a service representative of an online company.
The next time I am in the market for favors, I will come back to beau-coup.com not only because of the excellent selection of favors, but also because of the great service I received. A big thank you to Alexis and Beau-Coup, and rest assured I am already telling all my friends to order from beau-coup.com should they need favors."
Thank you,
Holly Stowell, Salem, Oregon "I just wanted to email and say "thank you" to you and the staff that made my order so nice! It arrived and the mint tins are just wonderful and will be such a special keepsake for our party. It was so nice dealing with you and your company--what a refreshing change to have such terrific customer service!
I will certainly use you in the future and recommend you to my friends. Thanks again for all of your help!"
Granger, Indiana
