I just want to thank you so much for helping get that order through. It renews my faith in humanity when people help each other out!! Barb, Lakefield, MN
Thank you for your prompt service. Your staff assisted me in exactly what I needed. My order arrived the other day and it was perfect. Thank you! I will surely be buying from your company in the future.
Marion, Hammonton, NJ
My name is Sharlene and I just wanted to give you a BIG THANK YOU! I was in a bind when I could not find a place to deliver my sister's cherry blossom coasters and fans wedding favors in time. I checked three other places and none could help me (and were not always the nicest). I found your awesome website online and I was super relieved to find a place that could deliver. I was treated so nicely over the phone. A lovely representative, Mia was especially helpful. Please give her kudos! On top of that, I was pleasantly surprised you had a 15% sale off orders over $150. All I can say is everything worked out fantastically!
Again your service and wonderful website is greatly appreciated! I will surely recommend you to others.
Sharlene, Chula Vista, CA
I can't thank you enough for your help. I hadn't heard of your website and wasn't sure how it would work out, but you have been above and beyond what I expected in customer service and personal attention. Thanks so much!!!
Melissa, Fairfield, OH
The wedding cakes cookies are the cutest favors ever. We recently used them for a reception and the guests were bowled over by them. They taste good, too. We were so pleased with the product and the service we received when ordering them. Thank you very much.
Sally, Lake Geneva, WI
I just wanted to let you all know how pleased I was with the baby shower favors that I purchased for my daughter's shower. Your web site is user friendly. The product was outstanding and the service is AWESOME. I will be a customer again in the future and I have shared your web site with my friends. Keep up the excellent quality of your products and service.
A Very Satisfied customer,
Virginia, Laconia, NH
I wanted to send you a thank you for attending to our needs regarding a recent order. I really appreciate your communication and your taking the time to see that a reorder of labels were completed correctly and shipped to us within a 2 day period. You helped make my mother's 80th birthday special and I cannot thank you enough for that.
We are always quick to complain but not so quick to offer up appreciation when it is deserved. You are deserving of kind words and thoughts.
Mitch, Jacksonville, FL
Thank you so much for your help to ensure the text on my custom wedding cd label was correct. They turned out perfect and I cannot wait to share them at our wedding. Everyone I have had contact with at Beau-Coup was knowledgeable and my questions were answered right away (your response to me arrived in less then an hour!) I will certainly keep your site in my favorites for upcoming events and would recommend it to others.
Jennifer, Royal Oak, MI
I purchased the snowflake stoppers to give to committee members who planned a Snowflake Christmas Party for the golfers of the community where I live. As it turned out, I was very ill at the time of the party, but sent the stoppers to the chairperson of the committee and she gave them out. She later told me that everyone who received one just raved about them, how pretty they were and useful, too! I was impressed with them when they arrived and I was really impressed with the price. I will be ordering again...just when, I don't know, but your URL is in my favorites so I know where to go!!
Thanks so much!
Lois, Sun City Center, FL
I just had to write to tell you I just received the wine bottle stoppers I ordered yesterday morning. I did a double-take when I saw who the package was from, and was astonished that I received them so quickly! Not only was the shipping lightning fast, the stoppers are of excellent quality, packaged in very nice boxes. I am so impressed, I just had to let you know right away. I will definitely be shopping with you again! Thank you so much for such a wonderful online shopping experience.Sue, Sacramento, CA
This is late in reaching you. I wanted to let you know what a great hit the wedding cookies were for my daughter's bridal shower. The cookies arrived in excellent shape, the guests loved the detail and color on them. And best of all they loved the taste. My daughter was very happy with them. We just this week got back from her wedding at the Riviera Maya in Cancun. Fabulous time!!!
Thanks again for your attention to your customers needs. We will definitely call on you again, in the future.
Naomi, Santa Fe, NM
I just wanted to write to let you know how much I appreciate having the ability to purchase single items from your site. I am a grandmother with 10 grandkids of various ages. I love to make gift bags and decorate seasonally. While I couldn't afford to purchase large numbers of your items or bulk orders, I am able to select a single item for that special touch for a gift bag or individual gift. I love your huge selection and browsing to find adorable things for unique gifts. The quality of everything I have purchased is great! I shop a lot and love a bargain, but some of the places I purchase from have very low quality things. It's always a gamble. Not so with the items I have purchased from you. Thanks so much. Nancy, Cincinnati, OH
I'd like to personally thank Beau-coup for making my (tea party) birthday a real success. I purchased the personalized napkins, tea bags, and round tags along with small brown boxes to match. Not only were the items purchased a success, the delivery was prompt. Yes, I have already recommended your service to friends. Thanks again!!!!!
Yolanda, Houston TX
I'd like to thank your for the excelent support on my order. My package was
delivered today and I am completly satisfied with the content.
Thanks again for your service. I will provide you guys the best feedback!
Regards,Erika, El Paso, TX
I wanted to write you a quick note to let you know how helpful and reassuring Tania has been. I ordered the mini-palm plants and was concerned because I did not see a tracking number for my package. She took the time to call me and let me know that they were shipped and would arrive on time. I really appreciated that. She also called me this morning to update me on the status. That kind of customer service is very hard to find and mostly appreciated. It has been a pleasure ordering from beau-coup and I will certainly recommend this site to friends and family.
Sincerely,Josephine, West Babylon, NY
Thanks so much!! That's great! Thank you for all your quick responses and quality customer service! KUDOS to you!!
Please advise your Supervisor how wonderful you are as I'm a supervisor in a customer service call center and you have provided quality customer service. You always got back to me within a timely manner and always provided me with my options instead of what couldn't be done.
Keep up the great work! You are an asset to your company.
Have a great weekend!
Thank you,Joann, Wilmington, NC
I just had to write to tell you I just received the wine bottle stoppers I ordered yesterday morning. I did a double-take when I saw who the package was from, and was astonished that I received them so quickly! Not only was the shipping lightning fast, the stoppers are of excellent quality, packaged in very nice boxes. I am so impressed, I just had to let you know right away. I will definitely be shopping with you again! Thank you so much for such a wonderful online shopping experience.
Sue, Sacramento, California
I just had to write to you about the excellent service I received when I ordered two mini crystal trees. They arrived ahead of time and were so lovingly packed too. Thank you so very much for making this shopping experience a true pleasure. I will buy from you again and I will tell all my friends and family to do the same!
Happy Holidays to you all!Leary, Dover, Massachusetts
I had to take a minute and write this short email to you.
Unfortunately, I feel customer service is almost obsolete in this day and age. However, with the experience I had with Beau-coup today and my dealings with Gina I can honestly say you hit the mark and then some. She is a GEM!
I had placed an order several days ago on line and didn't follow the instructions of the time table for shipping and the minimal number one had to place. I received a call from a representative and was disappointed and frustrated that the baby shower was in a few days and my request could not be filled in a timely manner. I had nothing to give out to the guests.
I asked to speak to a supervisor ...Gina was not available but she called back after her meeting, listened, and told me "all is not lost". We spoke briefly, as the day was done, and she said we could talk in the morning and she would tell me what items she could ship to me in time. ...she placed a different order over the phone with me. Her patience, thoughtfulness, caring assistance and delightful suggestions were great and I ended up spending twice as much as planned.
As I am sure you hear the negatives and complaints from customers I felt it necessary to share in my tale of a happy ending to a story I thought would be tragic.
She is a winner in my book.Janice, Toluca Lake, California
Thank you so much for paying close attention to my online order. Your personal attention shows me that your company really cares about customer satisfaction and making sure our special day is all that we want it to be. I have ordered many things for this wedding online and several errors have been made. I was so pleased to receive your phone call double checking that the favors would be as I wanted. Thanks again and I will definitely recommend Beaucoup to friends!Erin, Fresno, California
Hello there, I received my order today. I have never written a company to provide customer satisfaction feedback, but I wanted to do so for you. Your customer service is excellent. I was a little worried about not getting my favors in time so I called your customer service desk. I honestly thought there was no way they would get here by the party date. Your rep assured me they would arrive by my party date and they arrived 3 days early. Your selection is elegant and hip, your staff is wonderful and I am very happy I ordered with you. I will refer you to all I know.
Thank you so much,Noel, Oakland, California
I recently made a purchase for my sister's baby shower. The product selection and prices were unbeatable in comparison to all the other companies I found (both online and offline) and the ordering process couldn't be easier.
Most impressive was the customer service I received. I have worked in numerous call centers over the years (for small business and Fortune 500 companies) and I have nothing but the best to say about the staff at Beaucoup. From when I had to revise my order, to when I was billed incorrectly by UPS for duty, the reps I spoke with were helpful, polite, and went out of their way to help me. They volunteered their name and direct telephone numbers, and returned my calls when promised.
Although this may seem both simple and logical, this level of service is surprisingly rare to come by and a welcome treat. Thank you all for everything. I will not only be a repeat customer but will recommend you to everyone I know as well!
Sincerely,Anna, Ontario, Canada
I recently purchased favors for my daughter's bridal shower from your company. I found the favors on the internet, but wanted to check the feasibility of ordering the favors in a different color. I called the number listed on your site and spoke to one of your representatives, Winnie Ying.
Winnie was not only very helpful-she went the extra distance to check on the possibility of ordering my favors in a different color and helped me determine the correct shipping method to insure that the favors would arrive in time for the shower.
I manage a support center at a local community college, so I know how critical it is in business to not only meet but exceed a customer's expections. Winnie provided me with that kind of experience. She was very accommodating, added a personal note with my orders, and then helped me again when I needed to order extra items after the shower.
I know that this is all part of her job, but I wanted you to know how much I appreciated her excellent service.
Sincerely,Barb, Des Plaines, Iowa
I want to share with you how pleasant it has been for me to work with your employee Gina. I have had several questions and changes made to my order. She has been accommodating, accurate, efficient and most of all polite. It is so rare to get this level of service nowadays. If your company recognizes quality performance, I sure feel Gina should be considered for that recognition. I plan to continue to be a customer of beau-coup.com because of the great treatment I received from Gina.
Thank you,Patty Barker, Carlton, Washington
We would love to hear from you! We are constantly trying to improve our customers' experiences and would greately appreciate any feedback you can provide, both good and bad.
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