Thank you for fulfilling my order and I want to acknowledge how professionally well wrapped the order was. Your company adds the little extra touch which is much appreciated. Thank you!
Jeanne, Westhampton Beach, NY
I think the Blue Starburst one would be perfect! Can we add an ! at the end, instead of a period? I cannot thank you enough for your help with this. I must say, in this day and age of absolutely NO customer service, you guys are quite impressive. I will for sure be recommending you to my friends & family!Kim, Highwood, MT
Just wanted to send a quick THANK YOU to you and the folks at Beau-coup! My order arrived in time for the shower & the favors were a huge hit!! I will most certainly be using Beau-coup for future events & will happily recommend your wonderful company to family and friends!
Thank you for a wonderful customer experience!
Sincerely, Mary, Highland, IN
You guys are AWESOME! This has been a great experience, your service is outstanding. I will HIGHLY recommend Beau-coup to all my family and friends (few already asked when we distributed the booties & strollers); and if anyone ever asks you guys for customer reference - send them my way.
Thank you EVER so much Cassie. Have a wonderful day.
Janis, Ontario, Canada
Thank you so much, Ashley! Beau-coup is really lucky to have you. Thank you again for your help!Azin, New York, NY
I just wanted to say how pleased I was with my order, and especially how quickly it was fulfilled! I was fully expecting it to arrive at least a week after Christmas, since I was so late in placing my order. I was so pleasantly surprised that it ARRIVED AT MY DOOR on December 24!!! Thank you so much for your excellent and prompt customer service! I will absolutely order from Beau-coup again!
Thanks again,Lauren, Weatherford, TX
Beau-coup offers great deals, ships out orders in a timely fashion and they offer amazing customer service! As a first time customer, I am very satisfied with my order of personalized favors which arrived at my door-step 3 days after ordering them! Thank You very much, I will definitely use this site again! Jennifer, Bronx, NY
Thank you so much for catching that mistake!!! I will definitely be recommending Beau-coup to anyone who asks for a great place to get party favors!
Allie, Arvada, CO
THANK YOU so much. I received the correct labels early this morning. I really appreciate all your help. You saved the day. :-) I look forward to working with you guys in the near future.
Respectfully,Michelle, Spring, TX
I had the pleasure of working with Cassie on Beau-coup's chat site this morning. I had a very urgent shower favor need and she assisted me with identifying favors that can be personalized and rushed for the shower this weekend. Cassie was patient, knowledgeable and helpful and made the ordering process much easier. I'm crossing my fingers that the order (# 648967) arrives by Friday, Jan 7th but as per Cassie's assistance I believe it will.
I've already passed on the good word about Beau-coup to friends and will continue to order from your company in the future. Thanks for providing superb customer service!
Best regards,Sara, San Rafael, CA
Again, many thanks for your understanding. As I stated, we will do a work around with distributing the cookies to our staff. Our original plan was to do so at yesterday's staff recognition/holiday luncheon.
I realize that there are many steps in preparing, processing and shipping a product. You certainly followed the protocols that are in place.
Well over 25 years ago, I had a position that put me on the front line of customer service. It takes a high level of skill, professionalism, caring and problem-solving to satisfy a diverse clientele -- all qualities that you have shown.
Best wishes for the upcoming holidays and a safe, healthy and happy 2011!Helen, Cambridge, MA
Thank you so much! It's so nice to get such outstanding customer service! I do appreciate it.
Brenda, Oakdale, MN
I will do that! As soon as I get some feedback from the bride, her mother and other guests, I will let Beau-coup know following Andreas & Emely's wedding on New Year's Eve, December 31, 2010 at the old church in Tyreso, Sweden (the "o" with two dots). In any case, maybe we (you and me) will have opened up another global market for Beau-coup in Sweden with so many Beau-coup wedding gifts and favors to share with Adde & Emely's guests!
I just updated my Yahoo! Address Book with a contact entry for Beau-coup Favors, Inc. and a contact entry for you. You may know that I am now a loyal customer. Your founder, Polly Lui, and CEO, Tom Cole, must be very proud to be leading such an outstanding and successful organization! Well done!!
More to follow in January. In the meantime, have a wonderful weekend, Emily. It's time for me to get packing my bags with all these fabulous Beau-coup items!
Patti, Arundel, ME
Emily, Oh! You're the best! Thank you so much for doing that!!! I'll be sure to order from you again and share this pleasant experience with friends! Merry Christmas!!!
Ashley, Marietta GA
I wanted to pass on a thank you for excellent customer service I had with Tania at Beau-coup.com. I recently placed an order for a corporate holiday party, and Tania e-mailed me to verify the shipping. She noticed that I wanted a delivery date of about a week away, but did not check the 2nd day air delivery. She e-mailed me to explain this, which was really going above and beyond. Today it seems like so many customer service representatives don't think for themselves, and just work by the book. It was so nice to have someone carefully look at the order and think about the big picture. I e-mailed her back, but it seems I still did not understand what the $33 charge was going towards. Tania called me to explain this over the phone. I was really impressed. We could have sent e-mails back and forth all day, and she chose to be proactive and pick up the phone and call me. We got the whole thing worked out, and she even offered to give me an unsolicited 10% off the order, since it was so large. This was unbelievable, I was not unhappy and by no means was thinking that a discount was in order, but she was kind enough to offer. What a delightful person. Annette, Indianapolis, IN
I just felt compelled to write you a quick note. I had ordered some personalized flasks for my best friends from college, and unfortunately, there was a mix up with UPS, and the package did not arrive. I spoke with Mary Rose, and she called UPS, and did everything in her power to track them down. When it became clear that they weren't going to be found, I called to replace my order. Mary Rose updated the order, and let me know that Beau-coup would cover the cost, and worry about tracking down the originals from UPS.
I can't tell you how much this means to me. In a time when few companies value customer service, I truly appreciate all your help! This was an important gift, and I felt that Mary Rose understood that. I am 25, and I seem to be helping plan a great deal of weddings lately. :) And you should know that Beau-coup will get my recommendation every time!
Thanks again, and have a wonderful holiday season.
Sincerely,Ellie, New York, NY
Thank you for your quick response to my dilemma. This is exactly why I always turn to your website for anything I need -- great service and great products. I was so satisfied with your prompt handling of my matter that I went back in to your website again and have already bought again, preparing for next year. Enjoy a continued prosperous and healthy New Year!
Susan Lee, San Francisco, CA
Thank you, thank you, thank you!
I really would like to tell you that your company has been MUCH better than others that I have worked with. I am overseas (in Madagascar, Africa) and it is incredibly hard to communicate with other companies while placing orders - either e-mails are responded too late or not at all. Also, it is frustrating that many companies cannot (or will not) provide personalization for names with accents. I was really disappointed, especially since there is a growing ethnic population in America.
Thank you again for your great customer service, speedy replies, and diverse products for diverse clients. I will really recommend your website and favors to others!
Amy, Madagascar, Africa
Carrey, you are not only awesome. You are a life saver!!!Ms. Hill, Mableton, GA
My fiancè and I just wanted to express our thank you for having exceeded our expectations! We recently ordered the Personalized Natural Cotton Favor Bags and were incredibly impressed with the final product. Not only was the shipment fast, but the favor bags looked impeccable. They completely captured the beach wedding theme we were going for and the price was unbeatable. We know our guests will love them as much as we do! Thanks again!Melissa, Clifton Heights, PA
Just had to write and tell you how pleased I was with the custom designer baby shower cookies I received on Friday. They were for my daughter in law's baby shower on Sunday and everyone was impressed! I personalized some of them and had 5 different designs. They looked great, tasted delicious and were a hit at the party! They were so well packaged that they made it from California to Massachusetts with not one single cookie damaged! Amazing! I would highly recommend Beau-Coup to anyone looking for a unique and special favor. Thank you so much!Kathie, Williamstown, MA
Thank you so much for all of your assistance. I truly appreciate your prompt response. Because of you, I will be a lifelong customer. Take Care.
Flora, Upper Marlboro, MD
Want to personally thank you and your team for the gorgeous and delicious (one was immediately sacrificed for sampling as they looked so tempting) wedding favours you have created for our wedding. And for your speedy and friendly communication and prompt delivery. We are delighted to have our product in quicker time from around the world then it often takes to receive mail from interstate within our own country. Thank you.
Chrystal & Chris, Queensland, Australia
Hello, I just wanted to say thank you to the Beau-coup team on doing an amazing job with my poker chip wedding favors! They look amazing and are good quality, and they were processed and shipped extremely fast as well!
Thanks again, they are going to look great at my wedding, and I will definitely be recommending your team to everyone!
Kirsti, Taber, AB Canada
We would love to hear from you! We are constantly trying to improve our customers' experiences and would greately appreciate any feedback you can provide, both good and bad.
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