Information about Ordering

1. How do I place an order?

   Placing an order on our website is simple! Find what you’re looking for by using our search bar or click around our homepage or top navigation bar to find products that interest you. Once you’ve found an item you like, select or enter any applicable details or personalizations, then click Add to Cart. From there, you can click Checkout Now or continue shopping for additional products. At Checkout, our site will walk you through the final steps required to place your order. Click the Checkout button to move to the final steps of completing your order. Our website will walk you through the final steps of placing your order. Below is a quick summary of the information we'll need: Step 1: Shipping address. This is the physical address where we'll ship your package. Since we ship primarily with FedEx, please be sure this is a street address and not a P.O. box or A.P.O. as FedEx will only deliver to street addresses. Step 2: Shipping options. This is the shipping speed you've selected once your package leaves our facility. Step 3: Event details. We ask for your event date so that we can ensure your items arrive in time for your party. If you'll be leaving town before your actual event, we recommend you put your “need by” date in this field. We will still ship your items according to our normal processing and shipping times, but we'll reach out to you if we encounter any issues. Step 4: Billing Address. Please make sure your billing address matches the address on file with your payment method. Step 5: Payment info. Enter your payment details here. We accept Visa, MasterCard, American Express and Discover credit cards, Amazon Pay and Paypal. You'll also be given the option to create an account and password in this section. At this time, Beau-coup cannot accept purchase orders (PO's) or paper checks. Please also note that Amazon gift cards and Amazon credit cards are not accepted forms of payment when placing your order via Amazon Payments. Once you've completed the checkout process, press the Place Order button. If there are any issues, you may be directed back to the checkout screen to correct things like address or payment details. If the order is successful, you will see an order confirmation page. Congrats, you have placed an order with us!

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2. Can I modify or cancel my order?

   If you reach out to us within 24 hours of placing your order, we can modify or cancel your order. Beyond that window, we are unable to guarantee any order modifications or cancelations, as we may have already begun production for your order. Please reply to your Order Confirmation Email or call us and we’ll see what we can do!

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3. Do you charge sales tax?

   In accordance with state laws, we are required to collect sales tax on orders shipped within the U.S. to states in which we have a business presence. The amount (if required) varies by state. We currently collect sales tax in the following states: AR, CA, CO, CT, GA, HI, IA, IL, IN, KS, KY, LA, MD, ME, MI, MN, NC, ND, NE, NJ, NV, OH, OK, RI, SC, SD, TN, UT, VT, WA, WI, WV, WY. Orders shipping to all other states will not be charged sales tax. Some states may ask purchasers to report all purchases of tangible personal property or digital property that are not taxed by the retailer. This tax may be reported and paid on the individual income tax return or by filing a consumer use tax return with the state. If you are ordering on behalf of a tax-exempt or business organization, please reach out to our customer service team and provide us with proof of your tax-exempt status. We'd be happy to set up an order for you and waive the tax!

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4. What is Amazon Checkout?

   The Amazon Checkout option is simply for convenience. By selecting Checkout With Amazon, you are not placing your order on Amazon but logging in to your Amazon account to access your address book and saved payment methods. Please note that Amazon Prime members do not receive free shipping by choosing to checkout through an Amazon account.

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5. How do I use a Coupon Code?

   At Checkout, a coupon code may be entered in a box underneath your Order Total. Please note that only one code may be applied per order and discounts may or may not apply to items already on sale or clearance priced. We will give you the better of the two options using the in-cart price. Coupon codes cannot be applied to previous or pending orders.

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6. Do you have setup fees?

   Most of our items do not have any setup fees, as we try to keep costs as low as possible for our customers. However, select items include a setup fee (also referred to as a custom artwork fee). This fee is included when our graphic design team needs to create custom artwork, manufacture special printing materials, or complete other similarly complex production processes.

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Help with personalization

1. Can I use special characters in my personalization?

   We apologize, but at this time, we are only able to produce letters and numbers from the English keyboard.

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2. Do you offer previews, samples, or proofs?

   At Beau-coup.com, we try to make ordering as easy as possible. Except for a small number of products, we do not offer samples at this time. However, many of our products have a preview feature, so you can get an idea of what your product will look like with your desired personalizations before you place your order. Additionally, many of our products are sold with low or no minimum order requirements.

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3. How do product previews work?

   If an item has a preview available for you to see how the finished product will look, you'll see a “View Your Personalization” button at the bottom of the product form. Simply fill out your desired personalizations and click this button to see a preview of your item.

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4. Do you offer proofs?

   For some of our items, we have PDF proofs available. We recommend you check the Product Details section of the product page to see if a proof is included. Depending on the complexity of generating a proof, it may be included in the cost of the item ordered or available at an added cost.

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5. Can I enter more characters to my personalization than the site is allowing?

   Character limits can vary from item to item. These limits are intentionally set to maintain visual quality and cannot be exceeded.

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6. Can I customize my item beyond the options available on the website?

   We make all possible options to personalize your item available on our site. We are unable to offer any further customizations other than those shown on the page of the item.

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Shipping Information

1. How long will it take to receive my order?

   Each of our items has an estimated production time frame, which is the time it takes for our team to create, personalize (if applicable) and prepare your order for shipment. You can find this estimate on the product page under the product description area, as well as in your shopping cart. To estimate delivery dates, add the product(s) to your shopping cart, select your ship country, add in your zip / postal code and the shopping cart will provide you with an estimated delivery date of when each product will deliver to you. The shipping options available to you are dependent on your location. These dates are estimates subject to change, and production and shipping times often vary by item, but we do our very best to provide you with accurate delivery windows.

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2. How can I check my order status?

   To check on the status of your order, please visit the order status page. You will be asked to enter the order number and billing email address to retrieve the most up to date status. You may also chat, email or call our team to inquire about latest status. For the fastest service, please be prepared to provide your name and order number to our team.

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3. What are your shipping options?

   We offer competitive rates based on your pre-tax merchandise total. You may choose from Standard, 3-day, 2-day and 1-day services to locations within the contiguous United States. For orders shipping to Alaska, Hawaii, U.S. territories or international destinations, shipping rates can be calculated during checkout. We are unable to ship to P.O. Boxes or APO/AFO addresses at this time.

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Customer Service

1. What is your return policy?

   Satisfying our customers is our top priority. If you are not 100% happy with your purchase, you may return most products for a full merchandise refund (see below for restrictions). All returns must have an RMA (Return Materials Authorization) number. Returns must be processed within 30 days after delivery. Original shipping on the order is not refunded. Please send products back in their original form and packaging. We will issue a credit within 7-12 days of receiving the return package. We reserve the right to reject any returns that do not meet these conditions. Click here to start processing your return. Please note that some products are not eligible for return. These include: -personalized products -edible or perishable products -special order items such as cake toppers, ribbon, and plants If you are dissatisfied with a non-returnable product, please contact our customer care team immediately so we can help. Our online return policy does not apply to orders being returned from locations outside of the United States or APO/FPO locations. Non-US customers, please contact customer service to obtain an RMA number (Return Materials Authorization) within 30 days after delivery. What if I received a damaged/defective product, or there are products are missing from my order? All claims for damaged, defective or missing product(s) must be filed with Beau-coup within 7 business days of receiving your order. Please email or call our customer service department at 1-877-988-2328 or +1-650-967-3700 for international customers to initiate a claim. We ask that you send us a photo of any products that may have arrived misprinted or damaged. This will help our team begin to sort out what went wrong and start fixing it. Beau-coup is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier. However, we will be happy to assist you in filing a claim with the appropriate party. FedEx claims may take up to 8 business days to process. Please keep all products in their original packaging until the claim is settled.

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2. How can I contact you?

   Toll-Free 1-877-988-2328 International Phone +1-650-967-3700 Email info@beau-coup.com Customer Care Support Hours Monday-Thursday: 9:00am - 5:00pm CST Friday: 9:00am - 1:00pm CST Saturday-Sunday: Closed

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3. What happens if an item I like is out of stock?

   We do our very best to make sure our products are in stock for you to purchase. Due to demand for our products, we occasionally sell out. As soon as we receive more inventory, you will be able to complete your purchase. We apologize for any inconvenience.

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4. How do I provide feedback?

   We would love to hear from you! We are constantly trying to improve our customers' experiences and would greatly appreciate any feedback you can provide, both good and bad. Please email info@beau-coup.com. If you purchase from us, you will receive a follow-up email providing you a chance to review the products you purchased or your experience of our site more broadly.

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5. I am a vendor with a product I think would be perfect on Beau-coup. Who should I talk to?

   We are always looking for unique products to add to our selection. Vendors interested in submitting product samples to Beau-coup for consideration can email product images and pricing information to merchandising@beau-coup.com.

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Help With Your Account

1. How do I change or recover my password?

   How do I change or recover my password? Changing your password is simple. After logging in to your account, click on the ‘My Account’ link then select ‘Change Password’. Here you will enter your current password and new password. Once you have entered the new password, click on Save Changes and your password will be changed. If you have forgotten your password, you may click the link and follow the prompts to get a new temporary password.

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2. How do I change my email address?

   The email address provided on your account is used for order and shipping confirmations, emails regarding any questions we may have about your order as well as email coupons and promotions. Changing the email address on your account is simple. After logging in to your account, click on the "My Account" link then select "Change Email". Here you can provide a new email address for these communications. Please note that your username will not change by changing the email address on the account.

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Corporate Orders

1. Does Beau-coup offer corporate gifts?

   Beau-coup loves helping our corporate customers! If you are ordering for a large-scale event, we will work with you to answer any questions, order samples or proofs (if available) and help you get your logo onto many of our items! Due to the complex nature of larger orders, we recommend you contact us as early as possible so we can ensure you have plenty of time to set up and receive your order. Please don't hesitate to reach out to us!

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Privacy

1. What is Beau-coup's privacy policy?

   Our privacy policy is set out in detail at the following link: http://www.beau-coup.com/privacypolicy.htm Please be assured that Beau-coup is committed to protecting the privacy of our customers and using information responsibly. Any personally identifiable information we collect from you is used to help us communicate with you and is never sold or disclosed to outside third parties. By using our site or purchasing a product from us, you agree to the collection and use of information as set forth in our privacy policy. We may from time to time update this policy. We will post any changes to our policy on our security and privacy policy page so that you are always aware of what information we collect and how we use that information.

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2. How does Beau-coup use my personal information?

   All information we collect through our website is used solely to process transactions for commercial purposes. Contact information (email address, phone number, address, etc.) from the order form is used to send your orders and information about our company to you. Your contact information is also used to get in touch with you, when necessary, regarding your order. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) will be used only for billing purposes and are not stored.

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3. How does Beau-coup safeguard my information?

   This site uses a secure socket layer (SSL) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

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International Orders

1. Do you accept International Orders?

   We welcome international orders. Keep in mind that all prices listed on Beau-coup's website are quoted in US dollars and that we are unable to guarantee delivery dates for international orders.

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2. Do you ship to my destination country?

   Beau-coup ships worldwide almost anywhere FedEx delivers. We are unable to deliver to forwarding services including APO/AFO addresses at this time.

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3. How much does international shipping cost?

   Your shipping cost depends on the weight of the package and its destination. You can view available shipping methods to your location and applicable shipping rates during checkout.

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4. Are duties, taxes and brokerage fees included?

   Your order total does not include, nor is Beau-coup responsible for the payment of any duties (customs tariffs), taxes and brokerage fees associated with the shipment; these costs are the sole responsibility of the customer.

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5. What items are restricted by import regulations?

   Live botanicals, food products, perishable items and hazardous materials among others are restricted by export regulations. These may be country-specific. Please reference FedEx's regulations for details. All sparklers and matches are restricted from export outside of the US.

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